Certificate: Leadership Practices in Healthcare

Detailed Curriculum Information

Whether you are a specialist or a generalist, the ability to lead effectively is critical.  The Certificate in Leadership Practices will give you the tools you need to better comprehend your consumer, as well as manage your staff with understanding and integrity.

MANAGERIAL SUPERVISION IN THE WORKPLACE - 3 credit hours
Course Description:  A study of traditional management principles, theories and practices to develop an understanding the role and responsibilities of a supervisor in today's changing environment. Focus is also placed on practical skills for managing individuals and teams. Topics include leadership, motivation, organizational culture, personal growth, problem solving, managing conflict, managing change, team management, individual behavior, group behavior, ethical issues and diversity.

HEALTHCARE CONSUMER BEHAVIOR - 3 credit hours
Course Description:  Examines such fundamental areas as consumer decision-making, processes, information processing, external and internal influences, and choice patterns.  An analysis of the psychological, social, and economic influences on healthcare usage.

ETHICS IN HEALTHCARE - 3 credit hours
Course Description:  Looks at the various existing and emerging ethical issues that arise in the management and delivery of healthcare services.  Emphasis will be placed on the examination of organizational ethics in healthcare organizations and the ethical dilemmas confronting the individuals who manage them.